We guarantee our products will leave our location packaged safely and securely. All our products are professionally and carefully packed, and we prioritise reused packaging wherever possible.
We ask that customers take photos of boxes once received to verify that it has been delivered safely for future reference. How fast will my product arrive? How can I contact you? When can I contact you?
Orders will be processed during normal UK working hours. If I have a problem with my order, what do I do? We have over 25 years' experience in the supply and procurement of enterprise IT hardware and pride ourselves on the quality of the products we offer. Please get in touch and we will gladly be able to provide this for you. We do our utmost to be transparent, honest and accurate with our descriptions and the following guide explains how we determine the grading of our used items (where stated).A product of this grade can be expected to display small signs of use. No, or a few minor, scratches and other marks on the exterior. Scratches or other damage to screens is not acceptable.
The device is complete, fully functional and undamaged. A few (1-4) Minor Scratches on the body that can't be felt. Slight wear on the base of the unit. "Good second user" the product can be expected to have a few more scratches, and other small marks.
A few scratches and pixel errors on the edge of the screen are acceptable. The device is complete (unless stated) and fully functional. Scratches that can be felt but do not affect the use of the laptop / system.
Minor scratches to the screen but only on the edge not in the centre. Minor dead pixels / blemishes that do not affect the view on the screen.
The product has been well used and it shows. Products classified as C-Grade have obvious and / or considerable scratches, dents and damage.Scratches and / or pixel errors on the screen are acceptable. The device is complete and fully functional. Deep scratches that go along the key panels / laptop lids.
Dents / damage to the case. Deep scratches or dead pixels that affect the users view. The Product is faulty or none working. AND KEEP UP TO DATE.
WITH ANY NEW PRODUCTS OR SPECIAL OFFERS.